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BasicsEdit

Morocco has three network operators:

  • Maroc Telecom (a.k.a. Itissalat Al-Maghrib, IAM),
  • Orange (rebranded from Méditel in December 2016)
  • Inwi

2G is on 900 MHz only, 3G on 2100 MHz in plain UMTS standard (up to 14.4 Mbps). 4G/LTE has started in 2015 on all providers in some cities. Licenses on 800, 1800 and 2600 MHz were given out. 4G is open to prepaid, where available.

Maroc Telecom is market leader with the best coverage in the country, followed by Orange and Inwi, which is still sufficient when you stick to the cities.

In Morocco-controlled part of Western Sahara is covered by the same operators. Note that Western Sahara is sparsely populated and the coverage is sparse as well.

SADR-/Polisario-controlled area is a conflict zone and generally off-limits to visitors, so no reliable info about their network is available.

SIM cards can be purchased in the agencies of the network operators and their sales outlets. Be prepared to show your passport.

VoIP situation Edit

At the beginning of 2016 all mobile providers started to block VoIP calls by OTT software/apps like Skype, Whatsapp, Viber by a coordinated move. Some traced the move back to Etisalat, which owns a majority stake in Maroc Telecom as VoIP services are also restricted in two of Etisalat’s key markets, Egypt and the UAE.

This triggered a public outcry and protest by bloggers and websites. In March 2016 all landline ADSL providers were forced to close their ports to VoIP providers temporarily too. This was made official by a decree published in June 2016 which says VoIP services go against competition. As of March 2016, VoIP calls over WiFi were resumed, though such calling over 3G/4G remained blocked.

UPDATE Nov. 2016: Telecoms regulator ANRT has ordered the country’s three mobile operators to allow over-the-top (OTT) VoIP services again. The decision comes several months after an unidentified plaintiff logged a legal lawsuit against the regulator’s decision to ban the service in an administrative court in Oujda. As the situation is still volatile, we publish IDD offers of the providers in our survey in case they change their minds again.

Western Sahara Edit

Morocco claims the Western Sahara territory and administers Moroccan law in the estimated 85% of the territory it controls. As Morocco considers this territory to be an integral part of the kingdom, the same three mobile networks operate with the identical rates and rules.

Maroc Telecom (a.k.a. IAM = Itissalat Al-Maghrib)Edit

Maroc Telecom
Maroc Telecom, a.k.a. IAM is the biggest mobile provider, mostly owned by UAE-based Etisalat, with the best coverage (map). In 2015 they have started with 4G/LTE with speeds up to 225 Mbps in major towns that is available for prepaid without surcharges.

According to users the purchase of o SIM card and the data packs proved to be complicated and often needed special assistance which was then double-charged. So if you choose Maroc Telecom, be sure to have an expert on stand-by who can give you a helping hand with the configurations and don't leave town before data is active. The initial activation usually takes about 30 minutes. Some tourist companies offer a free SIM for their clients doing a tourist program.

Start-upEdit

SIM cards called "Jawal 4G" are available for around 30 DH with a small credit (of 10 DH) in their agencies (store locator) and a lot of other sales outles. Old 3G SIM cards work on 4G/LTE too. You need to activate your data service by calling 888.

For data only in tablets and modems, IAM sells pochettes for 59 DH with 4 GB for 10 days.

Reload codes are available all over the country and come with a bonus. You can check your balance by sending a text to 580. The SIM card will be terminated 12 months after the last top-up. Credit stays valid for much shorter. You can do top-ups from

Data feature packsEdit

IAM doesn't provide online top-up for data packages and also doesn't allow to convert your general balance into a data pack. That means that their heavily advertised reloads 'recharge multiple x #' don't work for data. Instead, you need to top-up specifically your data balance. This is done by texting your reload code followed by *3 to 555 or by e-recharge.

Their data packs are called "Pass Jawal Internet" and ale valid for 2G/3G and 4G/LTE:

Recharge Data Volume Time
5 DH 200 MB 1 day
10 DH 1 GB 3 days
20 DH 2 GB 7 days
25 DH 2.5 GB 7 days
30 DH 3 GB 10 days
50 DH 5 GB 1 month
100 DH 10 GB 1 month
200 DH 20 GB 2 months

To subscribe you have to call 888 and follow the instructions (in French or Arab). Or enter your recharge code followed by *3 to 555 to activate the pack. It may take up to 24 hours, until your request has been processed. Doing it for the first time, better get some local help with it. The 25 DH reload is available only through e-recharge.

For some social media only (Facebook with Messenger, WhatsApp and Twitter) they sell certain low volume passes, that can be topped up like the internet passes, but with *6 to 555 at the end:

  • 5 DH: 100 MB for 5 days
  • 10 DH: 300 MB for 15 days
  • 20 DH: 1 GB for 30 days
  • 30 DH: 2 GB for 60 days

IDD call option Edit

The cheapest option is to do a special recharge called 'Pass Jawal International" for calls to some European countries, the US and Canada.

  • 20 DH: 20 IDD mins for 7 days
  • 50 DH: 50 IDD mins for 14 days
  • 100 DH: 100 IDD mins for 14 days
  • 200 DH: 200 IDD mins for 14 days

For this special IDD account, type in your corresponding top-up voucher code to 555 to be added by *4 at the end.

WIFi passes Edit

Maroc-telecom-wifi

Maroc Telecom has established a network of WiFi hotspots in cities. They are located in public places like bus terminals, train stations, airports, parks, universities, schools and hotels.

To connect you need to pick 'Wifi Public Maroc Telecom' in your WiFi list, then a welcome page opens on your browser. Click 'nouveau client', give your personal data and a mobile number and you will receive a security code by SMS. Enter this code and click on 's'inscrire' and you'll get another SMS with your username (nom d'utilisateur) and a password code (mot de passe) to log in.

Regular recharge vouchers can be used to buy WiFi hotspot time:

  • 5 DH: 1 hour for 1 day
  • 10 DH: 3 hours for 3 days
  • 20 DH: 5 hours for 7 days
  • 30 DH: 10 hours for 10 days
  • 50 DH: 24 hours for 1 month
  • 100 DH: 48 hours for 1 month
  • 200 DH: 100 hours for 2 month

After your WiFi use, be sure to log off again to keep the rest of your credit.

More infoEdit

Orange (rebranded from Méditel) Edit

Orange-0

new logo

Orange is the second provider in the country and mostly owned by French Telecom. That's why it was decided to rebrand it from the original brand of Méditel to Orange starting in December 2016.

Coverage is not as good as Maroc Telecom but still reasonable. 3G is available in most towns, 4G/LTE has been started in 2015 in about 8 towns so far: 4G map.

Meditel

old logo

AvailabilityEdit

Orange offers one prepaid SIM card for 20 DH. Their SIM cards stays alive for 1 year after the last top-up. For 4G you need to have a new 4G-enabled SIM card.

Top-ups can be made at their shop, with vouchers, or e-top-ups in acencies or online by credit card. shop locator (in French).

Check balance Edit

Check balance by entering #554# or 5554.

An on-screen menu with 5 options is displayed. Press 1 to check remaining national minutes, 2 for SMS, 4 for internet e.g. MB left, and 5 for international minutes.

Data feature packages Edit

To activate you must top-up a reload code of the respective amount by typing 555 and the code followed by *3. These packages are on 4G/LTE too, if you have coverage:

Recharge Data Volume Time
5 DH 200 MB 1 day
10 DH 1 GB 2 days
15 DH 1.5 GB 3 days
20 DH 2 GB 7 days
25 DH 3 GB 7 days
30 DH 3 GB 10 days
50 DH 5 GB 30 days
100 DH 10 GB 30 days

IDD call option Edit

The cheapest option is to do a special recharge called 'Recharge Al Kharij" for calls to most European countries, the US and Saudi Arabia.

  • 5 DH: 5 IDD mins for 1 day
  • 25 DH: 30 IDD mins for 1 week
  • 50 DH: 60 IDD mins for 1 month

For this special IDD account, type in your corresponding top-up voucher to be added by *4 at the end.

More infoEdit

inwi (by Wana Corporate S.A.)Edit

Inwi
Inwi is the smallest provider in Morocco but still reasonable, if you stick to the towns mainly. Make a network scan, if you want to use it at a particular place. 3G coverage map. 4G/LTE has started in 2015 in 26 cities.

Voice and data planEdit

They sell 3 different voice plans with data in their stores and outlets (locator): Tic Tac, Koulchi and Zen. Koulchi and Zen are combo rates including domestic voice and text. Tic Tac is the name of their base plan and sold for 20 DH with the same credit preloaded.

Reload vouchers are available everywhere for 10, 20, 25, 50 and 100 DH. Recharges are valid for 2 days up to 6 months depending on volume. This can be extended by a top-up of 50 DH for another 6 months. To top-up type *120*20*<voucher code with the end code># and <call>. To check balance, type *500#.

Data feature packages Edit

To activate you need to top-up specifically your data account by entering the top-up code in the respective amount followed by *3.

These "internet sur mobile" passes for Tic Tac are available:

Recharge Data Volume Time
5 DH 200 MB 1 day
10 DH 1 GB 3 days
20 DH 2 GB 7 days
25 DH 2.5 GB 7 days
50 DH 5 GB 30 days

Data-only plansEdit

Inwi sells their data plans with or without modems: They are called Internet 3G+ sans abonnement with speeds up to 3G+:

  • 3G+ SIM-only Internet 3G+ with 3 GB of data valid for 14 days: 50 DH
  • 3G+ modem (Alcatel X602D) with 10 GB data for 1 month: 129 DH

or Internet 4G sans abonnement including 4G/LTE:

  • 4G SIM-only Internet 4G with 3 GB of data valid for 14 days: 50 DH
  • 4G modem (Alcatel L850) with 10 GB of data valid for 1 month: 299 DH
  • 4G MIFI (Alcatel Link 4G+ | Y858) with 10 GB of data valid for 1 month: 599 DH

They have in total 8 recharge packs for the data-only plan both in the 3G+ and 4G version:

Time Data Volume Price
1 day 200 MB 5 DH
3 days 400 MB 10 DH
7 days 1 GB 20 DH
14 days 2 GB 30 DH
30 days 4 GB 50 DH
30 days 10 GB 100 DH
60 days 20 GB 200 DH
90 days 30 GB 300 DH

All the packs (initial or recharge) have a daily high speed data allowance of 400 MB. Beyond speed is throttled to 128 kbps.

IDD call option Edit

The cheapest option is to do a special recharge called 'Recharge International' for calls to most European countries, the US, Canada and some Asian countries.

  • 20 DH: 20 IDD mins for 1 week
  • 50 DH: 60 IDD mins for 1 month

For this special IDD account, type in your corresponding top-up voucher to be added by *4 at the end.

More infoEdit

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