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2000px-Flag of Malaysia

Basics Edit

Operators Edit

Malaysia has 4 GSM based national network operators:

  • Celcom (Xpax)
  • Maxis (Hotlink)
  • DiGi
  • U Mobile

Further providers only operate an own 4G/LTE network:

  • Yes (4G/TD-LTE in West Malaysia only)
  • TMgo by Telecom Malaysia and Webe (4G/LTE in limited areas)
  • Altel Comunications (own 4G/LTE and 2G/3G roaming on Celcom)

The above operators are added by MVNOs like OneXOX, Tune Talk, XOX Mobile, Friendi mobile and Buzzme. There are some WiMAX-based network operators like AsiaSpace or redONE which are not mentioned any further as their system is not compatible with most GSM devices.

Coverage Edit

Coverage ranges from pretty good in the populated areas of the peninsula to very patchy even on 2G in Borneo and other remote islands. On GSM generally Celcom has covered 97% of populated areas with more than 10,000 base transceiver stations, and Maxis and DiGi are at 95%. U Mobile has the smallest own network but roams on Maxis on 2G, 3G in certain area, while building its own 3G and 4G sites.

Coverage 2G 3G 4G/LTE
Celcom 97% 95% 76%
Maxis 96% 94.5% 89%
DiGi 95% 87% 85%

Yes has a 85% 4G/LTE coverage in West Malaysia while TMgo only LTE in some cities.

As of March 2017

Frequencies Edit

On the 4 national operators 2G is on 900 and 1800 MHz (except on U Mobile which is 3G/4G only) up to EDGE, 3G is on 900 and 2100 MHz up to HSPA+, and 4G/LTE on 1800 and 2600 MHz is now being rolled out nationwide. From 2017 900 MHz is partly refarmed for LTE too. Yes operates TD-LTE on 2300 and 2600 MHz and TMgo FD-LTE on 850 MHz.

Regulations Edit

Since December 16, 2006, all SIM cards must to be registered. This is done at the point of purchase and takes only a minute or two. It then connects right away. All networks allow tethering and VoIP calls. From 2015 the local sales tax called GST (Good and Services Tax) of 6% will be added to the face value of all top-up vouchers.

In 2016 the regulator (Malaysian Communications and Multimedia Commission) conducted an audit on dealers and agents of communication companies offering mobile cellular services in all of the country to check on the accuracy and validity of the records of subscribers taken by dealers and agents at the point of registration.

Roaming options Edit

Going to other countries in SE Asia, you might check the roaming options of some Malaysian providers (Celcom, Maxis/Hotlink and especially U Mobile) given in the article. They offer good options, if you stay only for short, travel various countries or go to Singapore or Hong Kong with pretty high local data rates. Digi is also an option if traveling to Scandinavia afterwards and require large amounts of data in a short time.

Celcom (Xpax) Edit

Celcom

Celcom is the first cellular operator and the big rival of Maxis/Hotlink in the country. Its coverage is the widest, ranging from 2G, 3G, to 4G/LTE available on prepaid: Coverage map.

Their major prepaid brand is called Xpax.

Availability Edit

Xpax

Celcom kiosks located in most major shopping centres and airports. Top-ups can be made almost everywhere: store locator. Mini SIMs are standard, micro and nano SIMs may be available on request or cut down.

Xpax Edit

All local prepaid SIMs of Celcom are sold through the Xpax label. The new Xpax Turbo starter pack costs RM 10 with RM 6 pre-loaded and 200 MB for 7 days, sold in their outlets (see above). You can add one of these packages for data:

Time Volume Price Activation
1 day 1 GB RM 3 *118*2*1#
7 days 2 GB RM 10 *118*2*2#
30 days 5 GB RM 30 *118*2*3#
10 GB RM 50 *118*2*4#

Check data balance by *118*1*1*2#. All packages auto-renew. To stop, dial *118*2*5*1# before exipry. For extra data these add-on packages are sold:

  • 100 MB: 3 RM - activation: *118*1*2*4*1#
  • 500 MB: 10 RM - activation: *118*1*2*4*2#
  • 1 GB: 15 RM - activation: *118*1*2*4*3#
  • 5 GB: 50 RM - activation: *118*1*2*4*4#

These add-on packages last for the running time of the base package. Two options are offered for Facebook and night use:

  • Facebook:
    • 2 GB for a day: RM 1 - activation: *118*3*4*1#
    • 20 GB for a week: RM 7 - activation: *118*3*4*2#
  • Night use (1am-7am):
    • 2 GB for a day: RM 1 - activation: *118*3*3*1#
    • 20 GB for a week: RM 7 - activation: *118*3*3*2#

Roaming options Edit

Celcom/XPax offers one day passes to be purchased by *118#. They are valid in 164 countries and give a data quota for RM 38. This depends of the country and is 500 MB in most major countries, but can be lower down to 150 MB in a few. You can check by *118# or here.

More info Edit

Maxis (Hotlink) Edit

Hotlink
Maxis markets all its prepaid and mobile data services under the brand of Hotlink. Its coverage is on par with Celcom: Coverage map

Maxis is touting their “free mobile internet on Hotlink“, claiming to provide basic internet that is constantly connected, as opposed to their routine of limiting your internet speed or cutting it off altogether after a time limit.

Availability Edit

Standard prepaid SIMs (mini- and micro-cut) can be purchased at Maxis retailers nationwide (outlet listing) including airports, major shopping centres and convenience stores such as 7-Eleven. Maxis retailers and resellers should be able to cut the SIMs into nano SIMs for you free of charge. You can buy the new starter packs called FAST pack for RM 10 with RM 5 credit valid for 5 days and 300 MB data vaild for 3 days.

You can top-up credits preferably with top-up vouchers for more balance as well as extending their prepaid's validity. Top-ups can be done online using credit cards, at Maxis retailers, top-up kiosks, convenience stores, supermarkets, newsagents, and many other resellers.

To check credit balance, type *122# or through *100#, and data balance by *100# -> 6 (Internet & Settings) -> 1 (Mobile Internet). They give a bonus of 1 GB data, when you download their RED app.

Data feature packs Edit

For data, you need to add packages. 6% taxes must be added for the final price.

Time Volume Price
1 day 1 GB RM 3
150 MB RM 5
7 days 300 MB RM 7
600 MB RM 10
30 days 2 GB RM 30
3 GB RM 38
5 GB + 100 mins RM 50

For activation type *100# and select 'Internet Passes'. Data is throttled when quota has been used up. A tax of 6% needs to be added. To all passes these bonuses are given:

  • Happy Hour: lets you enjoy free 1 GB internet for an hour of your choice, everyday by *868# on plans of RM 10 or more
  • Free weekends: You get 1 GB on Saturdays and 1 GB on Sundays from midnight to midnight free on all plans (being valid at these days).

For more data, these boosters are offered, valid for the running time of the base package:

  • 150 MB: RM 3
  • 500 MB: RM 8
  • 1 GB: RM 12

Activation is by app.

Roaming offers Edit

  • daily pass: in 8 ASEAN countries you can roam for RM 10 per day with 1 GB data, throttled beyond. This pass is valid in Brunei, Cambodia, Indonesia, Myanmar, Laos, Philippines, Singapore and Thailand. No activation or opt-in necessary.
  • monthly pass: in Singapore, Thailand and Indonesia 1 GB data for 30 days at RM 38. To activate from Malaysia type *100*7*?*3# where ? is 1 for Singapore, 2 for Thailand and 3 for Indonesia. This pass can be activated multiple times from abroad by *100*3#.

More info Edit

DiGi Edit

Download (1)

DiGi can be considered as the third largest network today, half owned by the Norwegian Telenor group. It has caught up with the two majors in the last years, but is still less widespread in remote places. Coverage map. 4G/LTE has started in Kuala Lumpur in 2013 and and is on par with its two rivals.

Availability Edit

Starter packs can be bought at their outlets: store locator. Top-up vouchers ranging from RM 5 to 100 extend the SIM life for 5 to 120 days depending on amount. They are available at a lot of stores. SIM card comes in mini and micro-sim size dual-cut. These starter packs are available:

  • DiGi Prepaid Best: RM 8 with RM 5 credit included, valid for 30 days and 300 MB for 7 days
  • DiGi Prepaid Live: RM 12 with RM 8 credit included and 300 MB valid for 7 days. This card is mainly for streaming music and videos and has higher voice rates.

Check balance by *126#, and data usage in bundles by *200# and choose 1 (Check Quota).

Data feature packs Edit

Default rate outside all packs is 0.05 RM per MB with a max of 3 RM per day, then cut off. So buy one their different packages:

Volume Validity Price Activation
100 MB 24 hours RM 1 *116*1#
1 GB 24 hours RM 3 *116*3#
"unlimited" 24 hours RM 8 *116*3#
300 MB 7 days RM 4 *116*1#
1.5 GB 7 days RM 9 *116*1#
5 GB 30 days RM 28 *116*1#
8 GB 30 days RM 38 *116*1#
10 GB 30 days RM 48 *116*1#

All data packages include unlimited WhatsApp and WeChat use. Most packages will auto-renew if there is credit. To stop, type *128*3*1*1# before. To add up more volume, dial *200# on your phone. 6% taxes apply.

Roaming Offers Edit

DiGi offers three kinds of roaming packages for prepaid:

  • Roam5/Roam10: RM 5 or 10 depending on country for unlimited messaging app usage (like Twitter, Facebook Messenger, WhatsApp) and 50 MB other usage per 24 hours.
  • RoamCombo: RM 15 for 500 MB internet + 10 voice minutes per 24 hours or 25 RM for 2 GB internet + 30 voice minutes per 72 hours
  • RoamTelenor: 25 RM for 4GB internet + 60 voice minutes per 72 hours on any Telenor network. RoamTelenor covers Telenor in Bulgaria, Hungary, Montenegro, Serbia, Denmark, Sweden, Norway, Pakistan, and Myanmar, as well as Grameenphone in Bangladesh and dtac in Thailand.

A list of participating countries for each pass is available here: http://new.digi.com.my/roaming/roaming-pass#last

Always make sure to select the correct network; DiGi only has agreements with one operator in every country it offers a roaming pass for (and if Telenor operates there it will be Telenor), and if you do not select the correct operator, you will be charged higher at standard roaming rates.

More info Edit

  • SIM card comes is mini, micro, or nano-sim size cut
  • APN: diginet
  • Digi gives the lowest IDD rates to most countries now like RM 0.08-0.16 per min to Australia and many European countries by using IDD 133: dial 133 00 <country code > <area code> <local number>
  • Website: http://new.digi.com.my/cs/Satellite/Page/landing/default/home

U Mobile Edit

U mobile

U Mobile is the 4th and smallest network in Malaysia having only a 3G/4G platform. In 2014 they switched from Celcom to Maxis for free national roaming on 2G and later 3G too. In 2014 they started their own 4G/LTE in Kuala Lumpur which is available for prepaid. The domestic roaming on Maxis will come to an end by 2018 and U Mobile will rely on its own much smaller coverage on 900 and 1800 MHz in 3G and 4G/LTE.

They give out data much cheaper than their 3 bigger rivals, but at a lower coverage soon: Coverage Map

Availability Edit

Their new starter pack is called 'Power Prepaid' and available for 8.50 RM with 5 RM preloaded credit at their stores and in many 7-Eleven shops. Recharges can be found at 7-Eleven, Cosway and Giant supermarket (store locator). The starter package includes 1 GB for data traffic, 200 MB ‘ExtraFreebie’ for high-speed mobile internet access. The validity period of the starter pack is 10 days. Check balance by *118#, for data balance the same command, then choose 'U Broadband' and 'Check Usage'.

Data feature packs Edit

For a one-time top up of at least 30 RM, you get 7.5 GB and 30 domestic minutes. Default data rate outside of bundle is RM 0.20 per MB. You can add these monthly bundles for more data:

  • 20 RM: 1.5 GB
  • 25 RM: 2 GB
  • 30 RM: 7.5 GB (limited promotion)
  • 38 RM: 2 GB, 150 mins, 30 SMS to all networks
  • 50 RM: 12 GB (limited promotion)

All packages come with daily 30 minutes U-Mobile to U-Mobile calls included. Activation by *118*3*1*1#. To add more data before the month is over, they sell boosters. For 10 RM you get 1 GB valid for 3 days. To add a booster text 'ON BOOST' to 28118 or type *118#.

Data-only SIM Edit

Their data-only packages for tablets and modems are called Super Broadband Prepaid. They have these packages to add, now all on 4G/LTE too:

Volume Validity Price
100 MB 1 day 2 RM
1.5 GB 1 day 5 RM
1 GB 7 days 9 RM
500 MB 15 days 15 RM
2 GB + 1 GB night 30 days 40 RM
5 GB + 3 GB night 30 days 68 RM

To purchase a pack: Dial *118# > select U Broadband > select Purchase U Broadband > select your Broadband Package. Night traffic is valid 2am - 8am. Add 6% taxes. All YouTube and some music streams are zero-rated.

Data will be cut off, when used up, but you can buy a booster add-on of 1 GB valid for 3 days for RM 10. To purchase a booster: Dial *118# > select U Broadband > select Purchase Booster.

Check your data usage by sending DATA2 to 28118 via SMS.

Roaming offers Edit

This is the best roaming deal around in Malaysia so far is called U Data Roam:

  • in 12 countries you have unlimited data roaming for RM 10 per day based on Malaysian Time: Australia (Optus), Bangladesh (Banglalink), Cambodia (Cellcard), Hong Kong (HKT), India (Aircel and Reliance), Indonesia (Indosat Ooredoo), Laos (Beeline), Philippines (Smart), Singapore (Starhub in 4G), S. Korea (SK Telecom), Taiwan (Taiwan Mobile) and Thailand (TrueMove in 4G). You don't need to activate or log-in, just connect to their preferred roaming partners in each country and RM 10 will be debited.
  • in more than 30 further countries, you can roam unlimited at RM 36 per day, see this list.

Tourist SIM Edit

Only at KLIA2, the budget terminal of Kuala Lumpur airport, they sell their tourist SIM called 'Traveller SIM'. Their shop is located at Level 2 - 145 (location). This SIM is only given to foreign passengers with a passport, not to Malaysians. It's for free, but you need to top-up a minimum of 20 RM rightaway. These bundles are sold:

  • 15 RM: 500 MB for 15 days
  • 30 RM: 1.5 GB for 30 days and 30 mins to all domestic networks
  • 40 RM: 3 GB for 30 days

Data outside of bundles is charged at 0.20 RM per MB.

More info Edit

Yes (4G/TD-LTE in West Malaysia only) Edit

Yes

Yes by YTL Corporation started in 2010 and now covers more than 85% of population by 4G/LTE only on the West Malaysian Peninsula. It used to be a WiMAX operator for which you needed to buy own hardware to be activated on their network. That's why it hasn't been mentioned on this list before.

This changed in June 2016 when Yes started to release regular 4G/LTE SIM cards for your own device to be used on their network. They claim to be the 'fastest and widest' network on the peninsula, even ahead of the three majors: coverage map. Typical data speeds of Yes are close to 40 Mbps.

As a drawback: Yes is still 4G-only with no roaming on other networks. This means that you have data-only, voice calls only over VoLTE on a few selected cell phones and no SMS service. Furthermore, their LTE is rare TD-LTE on 2300 and 2600 MHz (= bands 38 and 40) which are compatible only with some latest high-end smartphones. So better check your device, if you intend to use it on Yes.

Availability Edit

Their prepaid 4G/LTE SIM card is sold in all of their stores in West Malaysia (locator) for RM 10 (tax included). It comes with 500 MB of data valid for 7 days. You may need to activate your new SIM online.

For topping up you can go to one of their stores or retail partners, use your credit card online or use any e-pay kiosk at petrol stations and convenience stores nationwide.

Data feature packages Edit

These bundles for 4G/LTE data are offered:

Plan Volume Time Price
Daily 5 1 GB 1 day RM 5
Weekly 10 1 GB 7 days RM 10
Weekly 15 2 GB 7 days RM 15
Monthly 25 3 GB 30 days RM 25
Monthly 30 4 GB 30 days RM 30
Monthly 48 6 GB 30 days RM 48
Monthly 68 10 GB 30 days RM 68
Monthly 88 14 GB 30 days RM 88

All packages must be booked on your online account. They'll auto-renew, if you have enough credit.

More info Edit

TMgo (by Telecom Malaysia - 4G/LTE only) Edit

TMgo

In 2014 Telekom Malaysia and P1 now called Webe have officially launched TMgo based on 4G/LTE-only running at 850 MHz (band 5) that is able to deliver download speeds up to 20 Mbps. There is no roaming or fallback to 2G and 3G and coverage is in a limited area only: Kedah, Kelantan, Melaka, Negeri Sembilan, Pahang, Perak, Sabah, Sarawak, Selangor: coverage map.

Availability Edit

You have a choice between a personal USB 4G dongle and a 4G Mobile router together with a device starter pack.

  • 4G USB dongle with 2 GB for 30 days and 6 x 500 MB per month: RM 115 + 6% tax
  • 4G mobile router with 2 GB for 30 days and 6 x 500 MB per month: RM 315 + 6% tax

Top-ups can be made by credit card online or through e-pay kiosks for RM 10, 30 or 50.

Data packages Edit

For more data, they offer these packages:

  • 1 GB for 7 days: RM 10
  • 4 GB for 30 days: RM 30
  • 7 GB for 60 days: RM 50

Upon depletion of your quota or expiry of validity, you will be directed to the TMgo Reload Portal when you are in the coverage area.

More info Edit

Tune Talk Edit

Tune talk

Tune Talk is one of the first MVNOs in Malaysia. It started in 2009 and operates on the network of Celcom in 2G, 3G and 4G/LTE. Coverage Map. It's connected to the budget airline AirAsia.

Availability Edit

Their SIM is available at their outlets Dealer Location like in the low cost terminal at KLIA2 for RM 5 with RM 2 credit. For 4G/LTE ask for their special SIM card.

You can top up at many dealers and service stations shown here. You will receive 1 GB as bonus when you top-up RM 30 and 2 GB when top-up RM 50. Check balances by *134#.

Data feature packages Edit

Default data is 0.05 RM per MB. These packages are sold:

Volume Validity Price Activation
100 MB 1 day RM 0.88 100M
1 GB 1 week RM 8.80 1G
4 GB 1 month RM 28 4GB
8 GB 1 month RM 48 58GB

For subscription text code followed by 'ADD' to 2222. Packages will auto-renew. To stop text activation code followed by 'STOP' to 2222. To check text code followed by 'STATUS' to 2222. All SMS to 2222 cost 0.10 RM.

AirAsia Traveller Plan Edit

On all inbound flights of AirAsia to Malaysia their Traveller Plan SIM card is offered. Furthermore online these plans are shipped worldwide. They are only available to foreigners:

  • Lite Plan: RM 45 with 5 GB and RM 5 airtime for 7 days
  • Power Plan: RM 90 with 10 GB and RM 10 airtime for 14 days

To activate, type 'LITE' or 'POWER' to 2222. To top-up you can use the usual ways and regular packages for data. To check balance, text 'STATUS' to 2222.

More info Edit

XOX Mobile, ONEXOX Mobile Edit

XOX mobile

XOX Mobile and ONEXOX Mobile are two MVNOs using the network of Celcom in 2G, 3G and 4G/LTE (see above) with the same portfpolio.

Availability Edit

Prepaid SIMs are available at their dealers: XOX dealers ONEXOX dealers for RM 8.80-10 with 5 RM credit.
Onexox

Top-ups can be bought at many service stations and 7-Eleven. To check credit, type *132#.

Season Pass Edit

This pass allows the subscriber to purchase mobile services with sharing of data, minutes and SMS to any other users of the same brand, which will not expire as long as the account is active. Every time a subscriber activates their monthly mobile internet, it will be directly deducted from their Season Pass available data instead of credit or airtime.

Data Voice Price Activation
20 GB RM 100 SP D1
30 GB RM 150 SP D2
50 GB RM 250 SP D3
10 GB 333 mins RM 80 SP C1
20 GB 333 mins RM 130 SP C2

Send code to 22111 for activation. To check data balance text 'BAL' to 23388. To transfer data to another number, text: <recipient number>D<GB volume>< PIN >and send to 23388.

Data feature packs Edit

These further data packages are available:

Volume Validity Price Activation
1 GB 1 day RM 3 DATA FATD1
2 GB 7 days RM 10 DATA FATW2
500 MB 30 days RM 12 DATA FAT500
1 GB 30 days RM 15 DATA FAT1
2 GB 30 days RM 25 DATA FAT2
5 GB 30 days RM 30 DATA FAT5
10 GB 30 days RM 50 DATA FAT10

For subscription text code to 23388. Daily and weekly packages don’t auto-renew, monthly do. The following add-ons for extra data are available:

  • 100 MB, 5 RM, activation: DATA ADD 100
  • 200 MB, 10 RM, activation: DATA ADD 200
  • 300 MB, 15 RM, activation: DATA ADD 300
  • 1 GB, 35 RM, activation: DATA ADD 1GB

Text activation code to 23388. Packages stay valid as long as the base pack.

More info Edit

Friendi mobile Edit

Friendi logo

Friendi is another MVNO which is backed by the Virgin Group. It operates on U Mobile in 2G and 3G with its free roaming on Maxis. Check coverage

Availability Edit

Their SIM card costs RM 5 with 2 RM credit at their dealers: dealer-locator. Reload vouchers of RM 3 to 50 are found at many shops. For top-ups of RM 10 or more you get 10% bonus.

Data feature packs Edit

Data rate outside of packages is 0.075 RM per MB. These packages are sold:

Volume Validity Price
25 MB 1 day 1 RM
100 MB 1 day 3 RM
100 MB 7 days 5 RM
750 MB 14 days 18 RM
500 MB 30 days 18 RM
1 GB 30 days 28 RM
2 GB 30 days 48 RM
3 GB 30 days 68 RM

To activate dial *114# <call>.

More info Edit

Buzzme Edit

Buzzme

Buzzme is the latest MVNO arrival in Malaysia. It operates in 2G/3G and new on 4G/LTE on the network of U Mobile with free roaming on Maxis (see above). >>> to be updated <<<

Availability Edit

Their SIM card is available for 10 RM with 8 RM or 30 RM with 30 RM credit valid for 30 days at their dealers: store-locator.

7-Eleven and lots of service stations sell reload vouchers of 5, 10, 30 RM or e-reloads of 5 to 500 RM valid for from 5 days up to 2 years according to value or top-up online by PayPal. To top-up by voucher, type *123*<voucherPIN>#. Check balance by *126#.

Buzzme has the longest validity: you can keep your number and stay connected for 365 at 38 RM what is called Smart Validity. Subscribe by *122*6*1*8#

Data feature packs Edit

Default rate outside pack is 0.05 RM per MB. These monthly packs called Smart Surf are sold:

Volume Price Activation
200 MB 5 RM *122*6*1*3#
1 GB 25 RM *122*6*1*4#
3 GB 60 RM *122*6*1*5#
5 GB 95 RM *122*6*1*6#
8 GB 135 RM *122*6*1*7#

The validity of all the Smart Surf plans follows the validity of your main account. All remaining balance of the subscribed Smart Surf package will be carried forward to the next subscription.

More info Edit

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