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Basics Edit

Three mobile network operators are serving Luxembourg:

  • Post Telecom (formerly LUXGSM, state-owned)
  • Tango (owned by Belgacom)
  • Orange (formerly VOXmobile, owned by Orange Belgium, so part of the French Orange Group)

and the only viable MVNO in the country is called Join.

2G/GSM is on 900 and 1800 MHz, 3G on 2100 MHz. 4G/LTE has started in 2012 on 1800 MHz (Band 3) on all operators and covers most of the country now. While staying in a relatively small country, be sure to switch off data roaming or select the network manually.

Registration Edit

In 2015 Luxembourg stopped selling anonymous prepaid SIM cards by law because of security concerns. Now you need to show your ID card or passport and be registered at the point of purchase. All existing prepaid SIM cards were required to be registered by July 2017 or have been switched off.

EU flag
Luxembourg is part of the EU, where from June 2017 new international roaming rules are enforced. In most European countries you can now 'roam like at home' at domestic rates rather than excessive roaming rates.

Note that Tango doesn't apply the rules and Orange has 2 different product lines domestic and international. For specifics about the new regulation check the European Union chapter and every provider below.

Post Telecom Luxembourg Edit

Luxembourg

The largest operator in the country is Post Telecom Luxembourg, owned by Luxembourg Mail and thus the state. It still has the best coverage in the country and a market share of more than 50% in the country.

Availability Edit

Their prepaid SIM cards are called 'TIPTOP' and sold in all postal offices and other outlets for € 19 with € 5 or € 10 credit. Top-up vouchers are sold for € 10, € 15 or € 25 valid for 30, 60 and 90 days, respectively.

Data feature packs Edit

Default data putside of packages is € 0.06 per MB. These two monthly packages are offered:

  • 500 MB: € 10, activation: text "DATA500" to 64000
  • 1 GB: € 15, activation: text "DATA1000" to 64000

Packages are valid for 30 days. Unused data volume will be carried over every time you top-up your data credit. To check your mobile internet credit, text "DATACONSO" for free on 64000.

EU roaming Edit

From June 2017 Post Luxembourg has stopped charging for EU roaming outside the country. You can use your prepaid plan without surcharges for calls, texts and data all over the EU.

More info Edit

TangoEdit

Tango 5
Tango, owned by Belgacom, is the second provider in Luxembourg with a market share of around 1/3 of all customers. It's the local partner of Vodafone, but hasn't implemented "roam like at home" principles for roaming at domestic rates in neighbouring EU countries so far.

Availability Edit

Tango sells prepaid cards called Go)) without included data at their stores: store locator for € 10 with the same credit pre-loaded.

Credit on SIM card stays valid for 180 days after activation or last top-up. SIM card is valid for 9 months from activation or refill date. To check credit, dial *120#.

Data feature packs Edit

Default data outside of packages is very expensive 0.2c per Kb which amounts to € 2 per MB. 4G/LTE is included without surcharge. For Go)) domestic data packages are offered as bonuses for refills, valid for 90 days:

  • for a recharge of € 5: 250 MB bonus
  • for a recharge of € 10: 500 MB bonus
  • for a recharge of € 20: 1 GB bonus
  • for a recharge of € 40: 2 GB bonus

Text 'STATUS' to 62500 to know the end date of your bonuses. Take care, there is no EU roaming included in the bonuses. It's available only at a high default rate of 0.24 € per MB.

Data-only SIM Edit

Tango sells its prepaid SIM called Pass Internet Mobile for data-only intended for routers and modems. Their domestic data options are:

  • 300 MB for 2 days: € 5.50
  • 1.5 GB for 10 days: € 15.50
  • 3 GB for 20 days: € 25.50
  • 4.5 GB for 30 days: € 36.00

Again international data roaming is not included. Days of use don't have to be consecutive.

More info Edit

OrangeEdit

Orange
Orange is the smallest operator in Luxembourg with a market share of only 15%, but according to network tests quite on par with the other providers what coverage and speed are concerned.

Availability Edit

The prepaid data SIM card is sold in Orange shops: list. To activate dial 678. 4G/LTE is included where available. They sell two different prepaid SIM cards:

  • Moien with coverage only in Luxembourg and without any EU roaming
  • Hello with the same prices for Luxembourg and roaming in the EU/EEA ("roam like at home")

Recharges are available for 5, 10, 20 or 30 €. SIM card validity is 12 months, to be added by top-ups for another 12 months.

They give high data bonuses for top-ups, valid in Luxembourg on Moien plan or all over the EU/EEA on Hello plan all for one month to be used within one year:

Top-up Moien Hello
5 € 1 GB 250 MB
10 € 2 GB 500 MB
20 € 4 GB 1 GB
30 € 6 GB 1.5 GB

To check your balance, dial *120#.

MoienEdit

Moien is their prepaid offer for Luxembourg-only without any roaming in other countries. It has lower prices, but you can't add any use abroad. Starter pack is 3 € with 1 GB included.

Default rate outside packages is 0.1933 € per MB in Luxembourg. You can add these bundles for data:

  • 250 MB for 24 hours: 1 € - activation text 'DATAS' to 60280
  • 5 GB for 1 month: 5 € - activation text 'LuxData' to 60280

This plan can't be changed to Hello. This SIM card only works in Luxembourg and not abroad.

Hello Edit

Hello is their prepaid offer for Luxembourg and all of the EU/EEA at the same, but higher rates. Starter pack is 3 € with the same credit pre-loaded.

Default rate outside packages is 0.1933 € per MB in Luxembourg and the EU. You can add these bundles valid all over the EU for data:

  • 250 MB for 24 hours: 1 € - for activation text 'DATAS' to 60280
  • 1 GB for 1 month: 10 € - for activation text 'DATAL' to 60280
  • 1000 units (= SMS or mins) and 1 GB for 1 month: 35 € - activation text 'Intense' to 60208

More infoEdit

Banana SIM (by Join) Edit

Banana SIM
Join is a MVNO using Post Telecom's network in 2G, 3G and 4G/LTE, so its coverage is generally very good. It's prepaid line is called "Banana SIM by Join".

Availability Edit

A starter pack is sold for 15 € in their shops (list) including 10 € balance. It comes with a SIM card compatible with mini-, micro- and nano-SIM slots/phones.

Through their online registration process one can also get the SIM card delivered to an hotel or apartment in Luxembourg without delivery fees (which takes 2-3 working days). This is the best available option if one arrives on a Sunday, when all other telecom outlets are closed.

You can top-up online by Visa or MasterCard. Or purchase a voucher in a Join Experience Centre, a Primavera bakery, at the libraries k-kiosk, the checkout desks at the supermarkets of Cora, Match & Delhaize and at the filling stations of Aral, Total, Texaco, Esso, Q8 or Shell.

All loaded credit remains valid for 180 days counting from the last top-up. Your SIM card stays valid for another 120 days beyond.

To top up your SIM by voucher, enter *121*<voucher code>#, to check balance, type *120#.

Data feature packsEdit

Standard rate for data is 0.10 € per MB in Luxembourg and roaming in the EU. They offer these packages valid for 30 days:

Data Units Price
250 MB 23 5 €
1 GB 45 10 €
4 GB 68 15 €
6 GB 114 25 €
8 GB 205 45 €

All allowances are valid in Luxembourg and all over the EU/EEA. Unlimited WhatsApp, Facebook, Instagram and Viber is included. The free units can be used as MB, minutes, SMS or any mixture of them. For overuse, default rate applies.

In 2017 they have introduced additional data packages with a longer 90 days validity in Luxembourg and the EU:

  • 100 MB: 2 €
  • 500 MB: 10 €
  • 2 GB: 20 €

More info Edit

  • tethering (= hotspot use) is allowed
  • APN: join

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