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Basics Edit

Operators Edit

Mobile networks in Hong Kong are independent from those in mainland China. Unlike there, in Hong Kong only GSM-operators are on the air if you buy a prepaid card there. Although HKT runs a CDMA network, there are few coverage spots and open for roaming only. The number has gone down to 4 in 2014 when CSL merged under the roof of Hong Kong Telecom:

  • csl. (formerly CSL and PCCW Mobile, by Hong Kong Telecom)
  • China Mobile Hong Kong (CMHK)
  • Three (3, by Hutchison Whampoa)
  • SmarTone

There are some MVNOs like China Unicom from the mainland or Lycamobile from UK as MVNOs in the market, reselling the networks.

Frequencies and Coverage Edit

Coverage is excellent all over the city on all networks. Except for patchy areas in the Sai Kung & Clear Water Bay Area.

2G on 900, 1800 MHz: As many operators reframing the 2G frequencies to 4G or 3G, only least resources have been used for 2G.

  • csl, 3 and SmarTone: on 900, 1800 MHz
  • CMHK: on 1800 MHz only

3G on 850, 900, 2100 MHz: The major 3G frequency for all operators is on 2100 MHz and have very good coverage in the city. As of 3G 2100 MHz frequency licenses auctioned earlier, starting from 22 October 2016, all 4 operators own and run their own 3G. csl, 3 and SmarTone will still have their 3G network as they use to be, but CMHK will set up and run its own 3G rather than rented csl (previous PCCW network) 3G.

  • csl and 3: on 900, 2100 MHz, up to 42 Mbps with DC-HSPA+
  • SmarTone: on 850, 2100 MHz, up to 42 Mbps with DC-HSPA+
  • CMHK: on 2100 MHz, possibly up to 21 Mbps with HSPA+ as half of the spectrum is used for 4G.

4G/LTE on 900, 1800, 2100, 2300, 2600 MHz (bands 8, 3, 1, 40, 7)

  • csl: Main frequencies are 1800 and 2600 MHz, with additional 900 MHz for wider outdoor and better indoor reception. 2100 Mhz will be added after October 2016, firstly available in MTR tunnels. csl has the largest holding of 4G spectrum and fastest theoretical speed. Actual speed may vary, especially in busy areas or peak time in MTR stations and tunnels.
  • CMHK: Main frequency is 2600 MHz, with additional TDD-LTE on 2300 MHz to boost speed in outdoors and FDD-LTE 1800 MHz for better signal penetration and indoors. Starting from October 2016, CMHK adds 2100 MHz to 4G/LTE, firstly in MTR tunnels.
  • 3: Main frequencies are 1800 and 2600 MHz. In 2016, TDD-LTE 2300 MHz and 900 Mhz have been added to boost speed in outdoor (2300 MHz) and wider outdoor, better indoor coverage (900 MHz). Like all other operators, 3 introduces 2100 MHz to 4G in October 2016 and firstly implements that in MTR tunnels.
  • SmarTone: Main frequency is 1800 MHz, with additional 2600 and 900 MHz for extra capacity (2600 MHz) and wider outdoor, better indoor coverage (900 MHz). 2100 MHz is added firstly in MTR tunnels in October 2016. SmarTone has least resources in 4G, but still gives very decent speeds.

Registration and Availability Edit

SIM cards in Hong Kong don’t need registration and are sold in many stores. It’s recommended to go to stores of the operators or a small independent phone shops where somebody speaks English. So he/she can help you with setting up. Reload vouchers can be found all over the city in places like 7-Eleven or Circle K convenience stores.

If you want the prepaid SIM immediately upon arrive at the airport, there are shops of 1O1O (that's csl premium brand, but they also sell csl prepaid SIM) and CMHK on the public areas of the arrival floors after you leave baggage claim.

If you can wait, all SIM cards and reload vouchers can be purchased at a discount off face value at Ap Liu Street (close to Sham Shui Po MTR station), up to half price for SIM cards and up to $35 discount on large-value recharge vouchers. These discounted prices are clearly written on the SIM packets themselves, so no haggling skills are required, and even those who don't speak Cantonese can walk around this area and will still get the best deals in town.

If you would like to pre-order a SIM card with a Hong Kong number which enables the related parties can reach you easily, or you would like to get a Hong Kong aboard, there's some of the website besides eBay and Amazon which providing wider range selection, example as :

Restrictions Edit

There are no special restrictions or any censorship with local prepaid SIM cards in Hong Kong in contrast to mainland China. Tethering (share your network as "personal hotspot") and VoIP calls are allowed for most of the cards.

Administration Charges Edit

Most of the SIM cards in Hong Kong charge an “administration fee” from HK$ 2.00 to HK$ 3.00 (depending on operator and plan) by the mobile operators to subsidise their license fee and other administrative costs. That will be deducted after 30 days of use with CSL and 3, while SmarTone and CMHK charge the fee at the time you activate the SIM.

Roaming SIM cards for mainland China Edit

There are some prepaid SIM cards, that can be used across Hong Kong and mainland China (locally refered to as "one-card-two-numbers") and the "Great Firewall of China” censorship is not applied to data routed through these SIM cards. So they are a good option to be used in China too (see China Unicom section in article of China). However, these cards also have higher administration fees, ranging from HK$ 6 (on both CMHK and China Unicom) to HK$ 18 (seen only on China Unicom so far).

csl. (formerly PCCW-HKT, one2free) Edit

Csl logo

Hong Kong Telecom merged the two smaller networks PCCW-HKT and one2free to the new provider called csl. after Telstra from Australia sold their shares in 2014. It has become the market leader in Hong Kong now on its combined network.

Top-ups can be made online HK$ 50-300 or using vouchers sold in csl. shops, 7-Eleven, 1O1O, Van Go or Circle K kiosks. To top-up by voucher dial 179179, choose 1 and enter the voucher code. To check balance, type *109#.

An online prepaid management webpage "My Account" allows users to recharge (by credit cards, recharge vouchers), check allowances and balance, select data passes and value added services.

A monthly administration fee from HK$ 2.50 - 3.00 (depends on card type) will be charged after 30 days. In 2015 a general FUP limit of 6 GB per month on a SIM card was introduced, after which speed will be throttled to 128 kbps.

This page will mainly focus on the new csl. branded SIM cards. For those discontinued SIM cards, including old one2free, PCCW-HKT, New World Mobility (NWM) and old CSL branded SIM card, you may see those details on their website. Although those SIM cards are no longer produced, they may be still available in the market and work as usual.

csl. Local Prepaid SIM card and csl. All-in-one Prepaid SIM card Edit

Local Prepaid SIM is sold for HK$ 48 or 78 with the same face value while All-in-one Prepaid is sold for HK$ 100 or 180 also with the face value accordance. Both types of SIM cards are available in all three sizes at 1O1O, csl, HKT stores, 7-Eleven, Vango, Circle K kiosks and other authorized dealers. They are valid for 180 days from activation or the last top-up. A monthly administration fee from HK$ 3.00 will be charged after 30 days for both types of SIM.

The only difference between these two SIMs is Local Prepaid SIM offers lower Hong Kong voice call rates, while All-in-one Prepaid SIM offers lower IDD rates to 30 foreign countries including Canada, China, most European Countries and US. See csl webpage for more details: Local Prepaid SIM. All-in-one Prepaid SIM

For data, you need to add one of these passes (available for both types):

Volume Validity Price Activation
500 MB 1 hour HK$ 8 *101*532*4#
1.2 GB 1 day HK$ 18 *101*532*1#
2 GB 3 days HK$ 38 *101*532*2#
3 GB 7 days HK$ 68 *101*532*3#
300 MB 30 days HK$ 38 *101*835*1#

Multiple passes can be purchased at the same time, but the validity and use of passes can be complicated. See their webpage Clause 6 under the tariff table for csl detail explanations. Local Prepaid SIMAll-in-one Prepaid SIM

To all packages unlimited csl. WiFi is added (for Local Mobile Prepaid SIM only, All-in-one Prepaid SIM has WiFi included already once you activate your SIM card). To get password, dial *111#. The monthly pass is auto-renewing. To stop, type *122#835*1#.

Local Octopus Prepaid SIM card Edit

This SIM is sold exclusively at 7-Eleven stores in HK for HK$ 98 with HK$ 58 credit valid for 180 days, 300 MB of data for every 30 days (until 180 days after activation) and unlimited free WiFi access. The card can also be used as the Octopus Card with NFC-compatible phones (need to top-up the Octopus purse before use). This card is available as trio-sim (for all three SIM sizes). A monthly administration fee from HK$ 2.50 will be charged after 30 days. These data passes can be added:

Volume Validity Price Activation Code
1.2 GB 1 day 18 HK$ *122*532*1#
2 GB 3 days 38 HK$ *122*532*2#
3 GB 7 days 68 HK$ *122*532*3#
2 GB unlimited 218 HK$ *122*532*4#
800 MB+ 30 days 90 HK$ *122*532*5#

All packages come with unlimited free WiFi. + = plus 1000 local mins.

These SIMs can be difficult to find; some 7-Elevens don't stock SIM cards and others don't know that they carry the 7-Eleven Octopus SIM. Your best bet is to ask to see all the SIMs they have available, and be prepared to check in several stores. If you can't find the Octopus SIM in 7-Eleven, you may be able to buy a different 7-Eleven Connect SIM card and exchange it for an Octopus SIM at a csl. store (it also comes with a HK$ 20 recharge voucher). You can also exchange standard/micro Octopus SIMs for a nano Octopus SIM at a csl. store.

Discover Hong Kong Tourist SIM Card Edit

This tourist SIM is released by the local Tourism Board and used to be on the PCCW-HKT network which has been merged to csl. now.

You can get the Discover Hong Kong Tourist SIM Card at any 1O1O Centre in town, including the new outlet at 5/F of the HKG Arrival Hall, more than 2,000 7-Eleven, Circle K or VanGO convenience stores, csl or HKT shops, the Hong Kong Tourism Board’s Kowloon Visitor Centre at the Star Ferry Concourse in Tsim Sha Tsui, GaryLine Travel, Nobeltime AV & Telecom and all Apple Stores in the city. It comes in all three sizes and gives speeds up to 4G/LTE:

  • HK$ 88: 1.5 GB, unlimited local calls and WiFi for 5 days plus HK$ 30 credit
  • HK$ 118: 5 GB, unlimited local calls and WiFi for 8 days plus HK$ 48 credit

For more data you can add 1.5 GB plus free WiFI for 5 days at HK$ 48 and roaming data in China and Macau a HK$ 40 pass for max. 40 MB per day by *131#. Note, that once your initial pack has expired, there is no pay per use for local call or sending text to a local number. You must purchase the HK$ 48 add-on instead.

Although your initial pack or add-on is valid for 5 or 8 days, your account remains open for 180 days from activation or last recharge. Unlike other prepaid cards, these types of SIM card don't have a monthly "administrative" fee.

China-HK-Macau - Travel SIM card Edit

Their new roaming SIM is sold only at 1O1O Centre of Arrivals Meeters & Greeters Hall, Level 5, Hong Kong Internatl. Airport for HK$ 218 in all three sizes. It includes an 8-days pass with unlimited HK calls, 5 GB HK data, unlimted csl. WiFi in HK and 100 MB roaming data in China and Macau.

For more data in HK you can add a 5-days pass of 1.5 GB, unlimited HK calls and WiFi for HK$ 48 or a roaming pass of 40 MB per day for HK$ 40 by typing *131#. Like with the Discover Hong Kong Tourist SIM card, once your initial pack has expired, there is no pay per use for local call or sending text to a local number. You must purchase the HK$ 48 add-on instead.

Your account remain open for 180 days from activation or last recharge even your initial package expired. This type of SIM card doesn't have a monthly "administrative" fee.

Check Balance and Account Management Edit

For csl. branded prepaid SIMs (except Discover Hong Kong Tourist SIM), old one2free and old CSL branded SIM cards,

  • to check your mobile number, account balance, expiry date and subscribed packs: *109#
  • for data and allowance enquiry: *101#

All text messages are displayed in dual languages (Cantonese and English) as default.

For old PCCW-HKT prepaid SIMs and Discover Hong Kong Tourist SIM cards, use the following codes as they share different prepaid billing system with csl. even some of their products rebranded under csl.

  • for account balance: ##122#

Text messages displayed in dual languages (Cantonese and English).

For all prepaid cards, no matter new csl, old one2free or old PCCW-HKT branded prepaid SIM, csl allows you to logon to their prepaid online services "My Account". Your account provides allowances and balance enquiry. You may select data passes and value added services, set preferences (roaming, language, promotional messages, reset passcode or change passcode) and recharge (by credit cards, recharge vouchers).

Use your WiFi logon passcode to log on to your account. Otherwise, press *111# to get your PIN or click here. For PCCW branded SIMs or Discover Hong Kong Tourist Prepaid SIM, your passcode is already printed on the back of your credit card sized SIM holder, next to your phone number.

Recharge Edit

Common recharge methods for tourists are recharge vouchers, payment kiosk in csl. shops and online by credit cards. Validity will be extended for 180 days from the recharge date for all cards mentioned under this heading. csl. provided additional bonus up to 33% on top of your recharge amount for selected types of prepaid cards. Check your prepaid card details on their website.

  1. Recharge vouchers: available for HK$ 50, 100, 200, 300, 1000 at all 1O1O, csl, HKT Stores, Circle K, Vango convenience stores and authorised dealers. Follow instructions on prepaid vouchers, call 179179 (press 1 for English, select 1 for Recharge. Then, follow voice instructions.) or use vouchers online by log on to your account or click here. Check whether vouchers are the new ones as only the new csl vouchers can be used on new csl, old one2free, old PCCW-HKT, old NWM (not mentioned in this article) and old CSL branded prepaid SIM. Old PCCW Recharge Voucher can only be used on PCCW branded prepaid SIM and Discover Hong Kong Tourist Prepaid SIM cards.
  2. Payment kiosk: Available for HK$ 50, 100, 200, 300 and located in all csl. shops [Shops]. Payable by credit cards or Octopus Card, the commonly used electronic stored value card in the city.
  3. Online: For HK$ 50-300. Pay by any credit cards or Alipay from China. Click here for recharge by credit card or log on to your account for easier steps.

More info Edit

  • APN: mobile (updated in August 2016)
  • Tethering: mobile (updated in August 2016)
  • Website:
  • Customer Services: (+852) 179179, press 1 for English, then 3, 2, 0 to speak to a representative.

China Mobile Hong Kong Edit

China mobile

China Mobile from mainland China is the biggest network provider of the world what number of customers is concerned. It operates a network in Hong Kong too. Unlike in mainland China its 3G and 4G is fully compatible with GSM-devices from all over the world and data is not censored on Hong Kong SIM cards. Their 2G SIM cards have been discontinued, but may be still available and work as usual in the market. Check the package for '4G/3G' wording for the 4G/3G Prepaid SIM.

4G/3G Data and Voice Prepaid SIM card Edit

This is their regular prepaid SIM on 3G and 4G. It's sold for 80 HK$ with a credit of 78 HK$ valid for 180 days. Default data rate is 0.5 HK$ with a daily cap (at midnight) at HK$ 28 with a FUP of 1 GB per day, throttled to 128 kbps beyond. A monthly administration fee of HK$ 2.00 will be charged once you activate your SIM and recurred every 30 days.

You can add these data packs for more high-speed data, all packs support 4G network, but data speed depends on your subscribed package:

Volume Validity Price max. Speed Activation
1.5 GB 5 days HK$ 48 4G/LTE *103*100*07#
200 MB 30 days HK$ 50 4G/LTE *103*100*01#
1 GB 30 days HK$ 148 4G/LTE *103*100*02#
1 GB 10 days HK$ 68 14.4 Mbit/s *103*100*08#
unlimited* 10 days HK$ 30 384 Kbit/s *103*100*09#

*Tethering and P2P access are not allowed on their "3G Lite Unlimited Data Package". Use only on handsets with a screen smaller than 7".

4G/3G Individual Traveler SIM Edit

If a 1.5 GB 5-day package is all you need, this is the cheaper way to go. This SIM is sold for HK$ 68 with the package activated, ready to use, and HK$ 18 credit available for any voice or texting needs. Your account is valid for 30 days from activation or 90 days from activation if you buy and activate your SIM card at CMHK Shop or online shop on or after March 2016. For more data you can add one of the packages mentioned above. The same default rate applies as well. A monthly recurring administration fee of HK$ 2.00 will be charged once you activate your SIM.

Roaming SIM cards from China Mobile HK Edit

China Mobile sells many different roaming SIM cards with a data allowance for HK and mainland China on its network there. They are a good way to bypass the "Great Firewall of China". But for China Mobile you need to have devices for their 3G and 4G frequencies, which are rarely used outside of China (see China section). If you are purchasing a device locally to use in China for this purpose (Android phones purchased in the mainland will not have Google services available), devices capable of using the mainland 4G/LTE network are referred to as "Dual LTE" in English. For more information check the appropriate section at China Mobile in our China article where the roaming SIM cards are featured in detail.

SIM Card Activation and Set-up Edit

No matter which SIM you have, put your SIM in your phone and make the first call (or call the free prepaid self-help hotline 193193), follow the voice instructions to set up language. You will hear your prepaid phone number, balance, expiry date and also receive a text message with all the information just mentioned.

For 4G/3G prepaid SIM or data roaming sim (not mentioned in this section), you can also put your SIM into a smartphone, connect to network and activation completed once you received a welcome text message. Cantonese will be default language in most cases.

In case you need to change language, call free self-help hotline 193193. Press 8 for language setting, then 2 for English (or 1 for Cantonese).

SIM Card Balance Enquiry and Management Edit

To check balance and allowance (for 4G/3G Prepaid Cards), press *#130#. You will receive a prompt and follow by a text message with the summary details shown as the set up language you have chosen. Follow steps mentioned in previous section to change language.

Alternatively, download the CMHK App "1CM" or visit their website to check your prepaid balance, subscribe or manage value-added services (such as data packs), and recharge by credit cards or vouchers. A simple registration is needed beforehand. You need to enter verification code sent to you, then provide and verify your email address, and set up your account passcode.

Recharge Edit

CMHK provides a wide range of recharge methods. Recharging HK$ 50 or more will extend your card validity for 180 days from the recharge date. Recharging less than HK$ 50 will only extend 30 days or will not extend it at all if your original expiry date is longer.

CMHK provides 5%-30% bonus on top of your recharge amount. In addition, an additional 5% bonus will be provided if you recharge through Octopus Self-service Payment, Credit Card Auto-Fill, Online Refill and PPS with recharge amount HK$ 50 -199. Check your prepaid card details on CMHK website .

The following are some common recharge methods for tourists.

  1. Flex-refill: from HKD $10, available at CMHK Shops, payable by cash (HKD) or credit cards. Credit will be available to your account in 15 minutes.
  2. Octopus self-service payment: from HK$ 10, available at Octopus Self-service Payment Machine in CMHK Shops, payable by Octopus Card, the commonly used electronic stored value card in the city. Credit will be available to your account in 15 minutes.
  3. Recharge vouchers: with face values of HK$ 30, 50, 100, 200, 300, available at CMHK Shops, Circle K, Vango Kiosks, and authorised dealers (such as newspaper stands). Each voucher must be used before its own expiry date. Follow instructions on vouchers to recharge, use CMHK app (Click Account, then Prepaid Card Refill and choose Activate Refill Voucher) or activate online. Credit will be available to your account immediately.
  4. HK$ 100 Electronic Refill Voucher: valued at HK$ 100, exclusively sold at any 7-Eleven convenience store in the city. Vouchers are printed on receipt paper, so it's advised to use it quickly as it is easy to lose or damage. Instructions are printed on the voucher.
  5. Online refill: for HK$ 30-1000, use CMHK website or CMHK app. Payable by Visa, MasterCard, or UnionPay (mainland issued cards only).

More info Edit

  • Tethering: CMHK
  • Website:
  • Customer Services: (+852) 2945 8888, press 2 for English, then your prepaid number, press 6 in next menu to speak to a representative. Local call rates apply.

Three (3, by Hutchison Whampoa Ltd.) Edit


Three offers 4G/LTE, 3G, GSM dual-band mobile telecommunications and Wi-Fi services in Hong Kong. The MTR (metro, subway) is fully covered by LTE now.

They have a huge portfolio of different SIM cards on 3G only and on 4G too which are presented one by one. Their “face value” is at the same time purchase price and preloaded credit. An “administration fee” of HK$ 2.50 per month is imposed on all cards.

To recharge buy vouchers and press ##105*<16-digit PIN>#.

Three sends out SMS notifications about balance, expiration and status of packages, so be sure to set the system language to English, once you have inserted the SIM: press ##107*2#.

HK Local Prepaid SIM (2G, 3G) Edit

Their standard voice and data SIM sells for HK$ 48 or HK$ 98. Data is HK$ 2 per MB and beyond unlimited with a daily cap of HK$ 28 (until midnight) and a monthly cap of HK$ 338. A daily and monthly FUP of 5 GB applies. You can add these packages valid for 30 days:

  • 1 GB: HK$ 48
  • 2 GB: HK$ 78
  • 5 GB: HK$ 188

The default language is in Chinese and it's a huge hassle to change as you have to jump through all the phone-in hurdles and unwanted and highly irritating advertising to reach someone, who can change it to English for you. There is no magic code!

Hong Kong Visitor Prepaid SIM (2G, 3G) Edit

This voice and data SIM has a face value of HK$ 128 and the same data rates as the local prepaid SIM, but no add-on packages. Instead, you can buy for HK$ 88 a “3-day-pass” package to have unlimited local calls and data for 3 days. To activate press *127*388#, to deactivate #127*388#

4G/LTE Data Package SIM Edit

Their 3G/4G voice and data SIM with monthly packages. They are sold in three sizes:

  • 1 GB: HK$ 168
  • 2 GB: HK$ 248
  • 3 GB: HK$ 298

This Data Package is valid for 30 days from the day of package subscription. The package will be terminated after package end date (cut-off time is 23:59h). Manual re-subscription is required after package expired.

To add data, the rates are equal to the start-up prices. Text code *127*610# for 1 GB, *127*620# for 2 GB and *127*630# for 3 GB. To get free Three WiFi send a blank SMS to 503106 (for 0.5 HK$).

4G/LTE day pass data SIM Edit

This is the same product with voice, text and data on a time-based package. They are sold in three sizes:

  • 2 days: HK$ 38 – FUP: 2.5 GB
  • 7 days: HK$ 88 – FUP: 3.5 GB
  • 14 days: HK$ 168 – FUP: 5 GB

LTE Local Data Package is valid for 2-days/7-days/14-days from the day of package subscription. The package will be terminated after package end date (cut-off time is 23:59). Manual re-subscription is required after package expired.

To re-subscribe type *127*602# for two days, *127*607# for 7 days or *127*602# for 14 days. Same prices as above.

When you have reached the related usage level, the Fair Usage Policy will be applied. The customer can still continue to use the service. However, you may have lower network priority to 128 kbps.

4G/LTE Data Prepaid SIM Edit

This 3G/4G SIM has voice and text too and is sold for a face value of HK$ 198. Default data is HK$ 2 per MB capped at 33 HK$ per day. For this SIM, they offer three different data packages:

Volume Validity Price Activation Type Stop
500 MB 10 days HK$ 63 *127*609# one-time
300 MB 30 days HK$ 50 *127*650# auto-renew #127*650#
1.5 GB 30 days HK$ 178 *127*617# auto-renew #127*617#

Unlimited data

China Unicom

3 Macau

1 day HK$ 98 *127*31# auto-renew #127*31#

Packages only auto-renew if there is credit. Once you stop, the remaining data balance will be lost.

3G Data Prepaid SIM Edit

This SIM is like the 4G Data Prepaid SIM but only on 2G and 3G. It is sold for a face value of HK$ 198. Default data is HK$ 2 per MB with a daily cap of HK$ 18 and a monthly cap of HK$ 168 for 5 GB. You can add a weekly pack for HK$ 68 with FUP 2 GB. Activation *127*763#, as it will auto-renew, to deactivate #127*763#. Or monthly 1 GB at HK$ 48 (*127*748#) or 2 GB at HK 78 (*127*782#).

Wireless Broadband Mobile SIM (2G, 3G) Edit

This SIM is sold in different sizes: for a face value of HK$ 48, 68, 98 or 298. It has voice and text too. Default data is HK$ 2 capped at HK$ 28 per day and HK$ 348 per month with a FUP of 5 GB.

For extra data they offer the same weekly and two monthly packs as for the 3G Data Prepaid SIM. Additionally, a monthly 5 GB pack is sold at HK$ 188 (*127*719#).

Roaming Data SIM (for China and Macau) Edit

For travelers to mainland China, Three gives out this roaming SIM sold for HK$ 78. At HK$ 68 you can book a 3-days pass (0-24 hrs local time) with 150 MB valid on China Unicom network in China and Three network in Macau. To subscribe type *127*31#, to unsubscribe #127*31#.

Three Wi-Fi Service Edit

Three provides Wi-Fi service at over 20,000 hotspots in Hong Kong. This service is using the auto-login function of smartphones. Once you are subscribed to the Wi-Fi Service, your phone will automatically login as soon as you near a Three Wi-Fi hotspot.

All SIM cards with the word "Data" in their name (i.e. "4G LTE Data Prepaid SIM Card"), have the Wi-Fi service included for free. This service needs to be activated. To activate dial *127*8#.

For all other SIM cards the Wi-Fi service is $18 per month (30 days). To activate send blank SMS to 503106. To deactivate login to your account here. As a promotion 21/JUL to 30/SEP 2016 any mobile user in Hong Kong can access Wi.Fi service for three sessions to a total of 90 minutes a day using a smartphone, tablet or laptop.

Check Balance and Account Management

Dial ##107# for account and usage balance.

For a full text menu of packages and services available, with subscription short code, dial *#107#.

Default language and text messages may be in Cantonese. To change language to English, call the free self-help hotline 1753175 while you are in Hong Kong with your 3 SIM. Press 5 for language setting and then 2 for English (or 1 for Cantonese).

If you want to access the self-help hotline (+852 1753175) with landlines or from overseas, set up a 6 digit passcode first while you are in Hong Kong (Note that this passcode is separated with 3Care passcode). Simply call 1753175 in Hong Kong with your 3 SIM, press 2 and follow the voice instructions.

Alternatively, you can Visit 3Care online account to check balance, recharge, set up Wi-Fi password and roaming data settings. Note that if you want to subscribe data packages or check usage balance, you still need to use the short code.

You will receive an SMS with your mobile no., account balance, validity, check digit (for PPS, a local fund transfer system, or ATM transfer use only) and passcode once you activate the SIM card. Use the passcode provided to logon 3Care, or text a blank SMS to 503175 for free to get back your passcode.

More info Edit

  • APN: (for 3G SIM cards) / (for 4G SIM cards)
  • Tethering:
  • Website:
  • Customer Services: (+852) 1033

SmarTone Edit


Though SmarTone is the smallest operator in the city by market share, it constantly gets good marks for its 3G and 4G service.

Availability Edit

They now offer 3 types of prepaid products, 2 mainly for local use and 1 for roaming.

Broadband & Voice Stored-Value SIM Edit

This type of SIM card used to be the only prepaid product offered. It's sold at their own SmarTone stores store locator (as reported, many SmarTone stores start running out of stock of this type of SIM and persuade you to but the Extra version), authorized dealers: reseller's list, OK convenience stores and 759 Stores (a local chain stores, while some of the shops can be found in MTR Stations).

Start-up price is HK$ 48 or HK$ 80 with the same face value in trio-cut SIM sizes. There are some special versions for this type of SIM not mentioned on SmarTone website but all of them share the same tariff.

759 Stores special $48 version: All SIM cards sold in 759 Stores are $48 (with same face value) but with specially printed SIM graphic design. The credit card size SIM holder can be used as 759 membership card to enjoy discount in 759 purchasing. Tariffs are the same with standard versions.

Apple Stores $168 version: There is a special version with HK$ 168 face value and being sold exclusively at Apple Store in the city, but not mentioned on the website. It shares the same tariffs with $48 and $80 versions.

A monthly recurring administration fee of HK$ 2.50 will be charged once you activate your SIM for all versions.

Data Rates (4G included):

  • for 1 hour: HK$ 8.00 - default rate, FUP applies. Capped at HK$ 24 until 23:59 on the same calendar day
  • 1 month: 300 MB: HK$ 38.00, overuse charged at HK$ 10 per 50 MB.

To subscribe the monthly package, press *111*191#. To unsubscribe, press #111*191#.

Note that data is charged at default rate automatically. Switch off mobile data on your device if you don't need any. The HK$ 38.00 monthly package can't be used in conjunction with the default HK$ 8.00 hourly rate.

Under FUP (Fair Usage Policy), when the data usage is calculated within a month from the first day of the bill cycle reaches fair usage level of 5 GB, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.

Broadband & Voice Stored-Value SIM Extra Edit

This type of prepaid card was introduced in 2016 and replaced some face value versions of the previous prepaid product. It's sold at their own SmarTone stores store locator and at authorized dealers: reseller's list in three sizes. Start-up price is HK$ 48 with the same face value. A monthly recurring administration fee of HK$ 2.50 will be charged once you activate your SIM. The only difference between these two product is data rates which have been raised but more options added:

Data Rates (4G included):

  • for 1 hour: HK$ 10 - default rate too, FUP applies
  • for 1 day (until midnight): HK$ 30, FUP applies
  • for 1 month: 
    • 250 MB: HK$ 45
    • 1 GB: HK$ 168

Activate data package online here. Monthly packages auto-renew. To stop, type #111*128#.

Under FUP (Fair Usage Policy), when the data usage is calculated within a month from the first day of the bill cycle reaches fair usage level of 5 GB, data service continues without speed throttling or data capping, but access to network resources will be given lower priority and data service experience may be affected.

Tethering is not allowed according to SmarTone, but not blocked. Tethering, Facetime, VoIP and WhatsApp Calls are possible.

Activation Edit

No matter which type of SIM you have, once you insert the SIM into your phone, the card is automatically activated and you will be receiving a 6-digit "SIM card PIN". Be sure to save this PIN. This PIN is needed later for different actions like recharging online (see below) or when calling customer services.

Recharge Edit

You can recharge by buying recharge vouchers at any SmarTone Stores or authorised deals with SmarTone signage (eg. selected Newspaper Stand).

If you are in Hong Kong and on the SmarTone network, you can easily recharge online by visiting their Top-up site.

If you are abroad or want to top-up on a desktop or other devices, visit their Online Recharge Services and pay by a credit card. You need your phone number and the 6-digit "SIM card PIN" you've got once you activated your card.

Your SIM card is valid for 180 days from the activation date. Once you recharge HK$ 50 or more, your validity is reset for another 180 days.

Check Balance, Validity and Account Management

To check balance, dial *111#. You will receive a SMS with the information about expiry date, store value and data charge consumed.

If your default card language is Cantonese,

Travel Data Card Edit

For cheap roaming in other Asian countries, they sell a special SIM card in all three sizes called Travel Data Card. 4G is included with supportable 4G devices.

  • for China (China Unicom) and Macau (SmarTone), 300 MB for 3 days: HK $98
  • for Japan (Softbank), Taiwan (Chungwha), Singapore (M1), Malaysia (Celcom) and Indonesia (XL Axiata), unlimited data for 7 days: HK$ 228
  • for Korea (SK Telecom) and Thailand (dtac), unlimited data for 5 days: HK$ 238

The SIM card will be automatically activated once data has been used upon roaming. Data service can be used from the activation date to 23:59h (in Hong Kong time) on the last day. The card supports roaming data only (including tethering). Voice, SMS and other services are not available. The card is for once-off use only, top-ups are not applicable.

More info Edit

  • APN: smartone
  • Tethering: internet
  • Website:
  • Customer Services: (+852) 2880 2688, local rates apply.

China Unicom Edit

China unicom

The second largest mobile provider in mainland China acts as a MVNO in Hong Kong. It operates on the network of Three and some newer voice SIMs use the csl. network instead. China Unicom doesn’t offer good prices for the city, but hassle-free roaming cards for their network in mainland China. They come without registration and data won't be censored. Their offers are described in detail in the China section.

For people going to both HK and Macau, they also have the Voyage King [1] prepaid SIM. It is sold for HK$ 68 and comes with unlimited voice calls in HK, unlimited data in HK and Macau (throttled to 128 kbps after exceeding 1 GB), and HK$ 30 of voice credit for international calls, SMS, as well as any voice calls in Macau for 7 days. It can not be reloaded after initial activation; once 7 days are over, you must buy another.

Lycamobile Edit


Lycamobile from Britain soft-launched in April 2015 as one of the MVNOs in the city. It uses the network of Three in 2G, 3G, but no 4G/LTE support and gives free calls amongst Lycamobile users.

Availability Edit

Like usual, Lycamobile SIM cards are available for free in their sales outlets.These cards are sold in most 7-Eleven and Circle K stores in Hong Kong, but most employees are not aware of the existence of this SIM card and thus they would insist they don't have this SIM card. You might have to force them to check their inventory or show their SIM card tray to you and pick from it to buy the card from and 7-Eleven.

Alternatively, they can be ordered online to be sent to an address in town. This is theory as many orders have gone unfulfilled and customer service is not responsive.

Top-ups can be made using a voucher bought at one of their sales partners or again online using an international credit card.

Data packages Edit

Data by default is charged at HK$ 15 per MB. They sell these packages:

  • daily packages
    • 1.2 GB: HK$ 18, activation: *139*1011#
    • 5 GB: HK$ 68, activation: *139*1012#
  • weekly packages
    • 500 MB: HK$ 18, activation: *139*1071#
    • 1 GB: HK$ 28, activation: *139*1072#
    • 3 GB: HK$ 68, activation: *139*1073#
    • 5 GB: HK$ 118, activation: *139*1074#
  • monthly packages
    • 500 MB: HK$ 38, activation: *139*1031#
    • 1 GB: HK$ 48, activation: *139*1032#
    • 3 GB: HK$ 138, activation: *139*1033#
    • "unlimited" = FUP 10 GB: HK$ 68, activation: *139*1034#

Tourist Plans Edit

For tourists, they offer these two packages:

  • HK$ 78: unlimited local calls, 1 GB data and HK$ 20 credit for internatl. calls and texts, valid for 5 days, activation: *139*1105#
  • HK$ 98: unlimited local calls, 3 GB data and HK$ 30 credit for internatl. calls and texts, valid for 7 days, activation: *139*1107#

More info Edit

You need to manually configure the APN for this card:

  • APN:
  • Username: lmnl (it says on their website, but this can be an error), try: lmhk
  • Password: plus

All data traffic on the card is routed through an Australian server.

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