Basics[]
Three physical mobile network operators are serving Luxembourg:
- Post Telecom (formerly LUXGSM, state-owned)
- Tango (owned by Proximus, the Belgian state-owned incumbent telecom operator)
- Orange (formerly VOXmobile, owned by Orange Belgium, part of the French Orange Group)
and the only viable MVNO in the country called Join was discontinued in 2020.
2G/GSM is on 900 and 1800 MHz, 3G on 2100 MHz. 4G/LTE has started in 2012 on 1800 MHz (B3) to be followed on 800 MHz (B20) and 2600 MHz (B7) on all operators and covers all of the country now. 5G has started in 2021 on n28 (700 MHz) and n78 (3500 MHz).
Registration[]
In 2015 Luxembourg stopped selling anonymous prepaid SIM cards by law because of security concerns. Now you need to show your ID card or passport to be registered at the point of purchase.
Post Telecom Luxembourg[]
The largest operator in the country is Post Telecom Luxembourg, owned by Luxembourg Mail and thus the state. It still has the best coverage in the country and a market share of more than 50% in the country.
Availability[]
Their prepaid SIM cards are called 'TIPTOP' and sold in all postal offices and other outlets for €19 with €5 or €10 credit. Top-up vouchers are sold for €10, €15 or €25 valid for 30, 60 and 90 days, respectively.
Data feature packs[]
Default data putside of packages is €0.06 per MB. These two monthly packages are offered:
- 2 GB: €10, activation: text "DATA10" to 64000
- 8 GB: €15, activation: text "DATA15" to 64000
Packages are valid for 30 days. Unused data volume will be carried over every time you top-up your data credit. To check your mobile internet credit, text "DATACONSO" for free on 64000.
EU roaming[]
Post Luxembourg stopped charging for EU roaming outside the country. You can use your prepaid plan without surcharges for calls, texts and data all over the EU.
More info[]
- APN: web.pt.lu
- Website in English: http://www.post.lu/en/particuliers/mobile/tiptop
Tango[]
Tango owned by Proximus, and is the second provider in Luxembourg with a market share of around 1/3 of all customers. It's the local partner of Vodafone.
Availability[]
Tango sells prepaid cards called Go)) without included data at their stores: store locator for €10 with the same credit pre-loaded. These are often promoted to €1 with 50 MB.
Credit on SIM card stays valid for 180 days after activation or last top-up. SIM card is valid for 9 months from activation or refill date. To check credit, dial *120#.
Data feature packs[]
Default data outside of packages is expensive at 19.33c per MB. 4G/LTE is included without surcharge. For Go)) domestic data packages are offered as bonuses for refills, valid for 90 days:
- for a recharge of €10: 500 MB bonus
- for a recharge of €20: 1 GB bonus
- for a recharge of €40: 2 GB bonus
Text 'STATUS' to 62500 to know the end date of your bonuses. All internet recharge bonuses can be used in Luxembourg and all around EU countries including Switzerland too.
Data feature packs[]
Tango sells its data packs called Pass Internet Mobile, now valid in Europe too.
| Data | Time | Price |
|---|---|---|
| 300 MB | 2 days | €5.50 |
| 1.5 GB | 10 days | €15.50 |
| 3 GB | 20 days | €25.50 |
| 4.5 GB | 30 days | €36 |
Days of use don't have to be consecutive. Data is valid all over the EU/EEA now. Max. speed is 125 Mbit/s in up to 4G networks. To activate text the number of 'PASS INTERNET' followed by the number of days to 62000.
They also sell two combo packages:
- Pack Go M: 1 GB, 60 mins and 200 SMS/day for 30 days: €10
- Pack Go L: 2 GB, 300 mins and 200 SMS/day for 30 days: €20
To activate, text 'GO M' or 'GO L' to 62000.
More info[]
- APN: internet
- Username and password: tango
- Website in English: http://www.tango.lu/en/tango-carte-go
Orange[]
Orange is the smallest operator in Luxembourg with a market share of only 15%, but according to network tests quite on par with the other providers what coverage and speed are concerned.
Availability[]
The prepaid data SIM card is sold in Orange shops: list. To activate dial 678. 4G/LTE is included where available. They sell now only one new prepaid SIM card anymore called Hello with the same prices for Luxembourg and roaming in the EU/EEA ("roam like at home")
Recharges are available for €5, €10, €20 or €30. SIM card validity is 12 months, to be added by top-ups for another 12 months.
They give high data bonuses for top-ups. To check your balance, dial *120#.
Hello[]
Hello is now their only remaining prepaid offer for Luxembourg and all of the EU/EEA at the same, but higher rates. Starter pack is for €3 with the same credit pre-loaded.
For topping up you get international data bonuses valid for 1 month to be used within a year all over the EU/EEA:
- for €5 top-up: 250 MB
- for €10 top-up: 500 MB
- for €20 top-up: 1 GB
- for €30 top-up: 1.5 GB
Default rate outside packages is €0.1933 per MB in Luxembourg and the EU. You can add these bundles valid all over the EU for data:
- 250 MB for 24 hours: €1 - for activation text 'DATAS' to 60280
- 5 GB for 1 month: €9 - for activation text 'DATAEU' to 60280
WiFi router option[]
They sell a Internet Everywhere Pack with a 4G WiFi hotspot router included and 50 GB for 2 months at €59. Data is valid only in Luxembourg. Additional domestic data can be added for 5 GB at €5. No international roaming possible.
More info[]
- APN: orange.lu
- Website in English: https://www.orange.lu/en/mobile-offers/hello-prepaid-card/
Banana SIM (by Join) discontinued[]
Join was a MVNO using Post Telecom's network in 2G, 3G and 4G/LTE with a prepaid line called "Banana SIM by Join".
In 2020 Join Experience has confirmed that it exited the country’s mobile market on 31 May 2020, following the completion of its operational merger with host network provider Post Telecom. As a result of the move, ‘thousands of subscribers’ were transferred from Join to Post. The virtual operator, which launched back in January 2014, has been a wholly owned Post Luxembourg subsidiary since 2018.
Existing customers have grandfathering and can user their SIM cards as usual. No new subscribers are allowed anymore and all customers are shifted to Post.
- Website in English: http://bananasim.com/en/